tag:blogger.com,1999:blog-34947909.post14618677521431931..comments2024-03-28T08:39:48.884-04:00Comments on Eden Spodek I Bargainista: Adrian’s needs a lesson in customer serviceBargainistahttp://www.blogger.com/profile/01192938722206095554noreply@blogger.comBlogger7125tag:blogger.com,1999:blog-34947909.post-34605666680970347402009-09-29T23:05:39.333-04:002009-09-29T23:05:39.333-04:00If you haven't already seen Toronto Louise'...If you haven't already seen Toronto Louise's post about <a href="http://bit.ly/CtKcH" rel="nofollow">her story</a> about the horrible customer service she experienced on the weekend, you should check it out.<br /><br />Marcy, You are so kind. Making a trip to a New Balance store is an excellent idea. Perhaps I'll give them a call tomorrow to see if there's anything they can do.<br /><br />Kimberly, Most shoe repairs are pretty good at solving these types of challenges but for the money we pay for kids running shoes, I hoped the retailer would help me without having to enlist the services of a shoemaker at my expense. One can wish. ; )<br /><br />Rayanne, The owner was the worst offender. Unfortunately, in tough times it may be too much to ask brands to be more selective of the retailers they entrust with selling their products.<br /><br />Mr. B, Those days ARE over! We did have wonderful service at <a href="www.amayarestaurant.com" rel="nofollow">Amaya</a> on the weekend. The food was incredible, the staff was attentive and when they accidentally brought us a dish containing scallops (we ordered the tasting menu and asked not to be served scallops), they bent over backwards to apologize and bring us another dish asap. As we left the restaurant, the owner was at the door thanking us and other customers for dining at his restaurant. We'll be back!<br /><br />Cheers,<br />EdenBargainistahttps://www.blogger.com/profile/01192938722206095554noreply@blogger.comtag:blogger.com,1999:blog-34947909.post-78958345963560606982009-09-29T13:53:30.536-04:002009-09-29T13:53:30.536-04:00While I was not in the store at the time, I too ha...While I was not in the store at the time, I too have experienced less-than-steallr customer service at this particular retailer. But we kept going back because they always fitted our son properly. Those days may be over, however.<br /><br />While on the subject of customer service (and perhaps Eden is saving this for a later post) we did experience the complete opposite from the shoe store in terms of attentiveness from small business staff. This occured at a neighbourhood restaurant where a mistake by the kitchen was not only rectified, but the caring attitude of the wait staff upon hearing of the error was a text book case of how ALL customers should be treated. But I'll leave the rest of the story to Eden. :-)Mr. Bhttp://sidetwo.wordpress.com/noreply@blogger.comtag:blogger.com,1999:blog-34947909.post-7694303935863089072009-09-29T12:44:46.472-04:002009-09-29T12:44:46.472-04:00Sounds like the company has a problem with hiring ...Sounds like the company has a problem with hiring the right people. No one you talked to cared a thing about protecting the brand's reputation. That is absolutely ridiculous.Rayanne Langdonhttps://www.blogger.com/profile/05406772558932991410noreply@blogger.comtag:blogger.com,1999:blog-34947909.post-49049186913389361442009-09-29T11:25:03.411-04:002009-09-29T11:25:03.411-04:00Ah ha! So that's the full story. I can't b...Ah ha! So that's the full story. I can't believe the nerve of that store owner. Really, is that how they interact and maintain relationships with their customers? Even if they didn't have the answer to your problem the least they could have done is make attempts to search for a solution.<br /><br />I always go to my local shoe repair guy for my footwear problems, they're much better at solving things.Kimberlyhttp://www.thesoulsofmyshoes.com/noreply@blogger.comtag:blogger.com,1999:blog-34947909.post-51735695099066613092009-09-29T10:42:19.187-04:002009-09-29T10:42:19.187-04:00I'm a runner and I only wear New Balance becau...I'm a runner and I only wear New Balance because of their commitment to properly fitted footwear and my hard to fit feet. I bet New Balance would love to hear this story. In the meantime, take the shoe to a New Balance specific store and see what they have to say. I am certain you will have a different experience and will probably find a new place to shop for your son's shoes. <br /><br />I think that store should be very grateful you didn't name them on Twitter. You are obviously a very nice person and they have lost a good customer. They probably don't need your help with their demise if they continue with that attitude. <br /><br />Best Regards,<br /><br />Marcy BergMarcy Berghttp://www.mortgages4women.canoreply@blogger.comtag:blogger.com,1999:blog-34947909.post-54395549785831810962009-09-29T10:00:45.990-04:002009-09-29T10:00:45.990-04:00Thanks Louise,
I'm also amazed at the poor ser...Thanks Louise,<br />I'm also amazed at the poor service I'm been experiencing all around. I've been trying to make a point of supporting small retailers but some of them make it really difficult. Of course there are still others going out of their way.<br /><br />Cheers,<br />EdenBargainistahttps://www.blogger.com/profile/01192938722206095554noreply@blogger.comtag:blogger.com,1999:blog-34947909.post-72720494690603537802009-09-29T09:55:03.137-04:002009-09-29T09:55:03.137-04:00Wow, that is a terrible story. Even though there ...Wow, that is a terrible story. Even though there is a recession supposedly going on, I'm still encountering poor service by the bushel full. As a business owner myself, I feel that customers need to complain when this kind of thing happens and to go as high as they need to in order to get an apology and/or satisfactory resolution. Unfortunately with independent retailers, the buck stops with the owner and if he/she doesn't care then your only recourse is to vote with your feet. Never go back and tell as many people as you can.Toronto Louisehttp://www.acallforclass.blogspot.comnoreply@blogger.com