tag:blogger.com,1999:blog-34947909.post2919271395030864142..comments2024-03-28T08:39:48.884-04:00Comments on Eden Spodek I Bargainista: Why retailers need to get their stories straight before calling customersBargainistahttp://www.blogger.com/profile/01192938722206095554noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-34947909.post-53311290890525417722010-03-24T10:48:05.234-04:002010-03-24T10:48:05.234-04:00I'm glad you managed to get your refund. With...I'm glad you managed to get your refund. With so much competition these days, retail stores need to consider customer retention if they plan on surviving. If I'm treated poorly in a store, I simply take my money elsewhere. Thanks for sharing your story.<br /><br />www.torontoverve.orgTorontoVerve Street Stylehttps://www.blogger.com/profile/05776987718457840806noreply@blogger.comtag:blogger.com,1999:blog-34947909.post-56848020158101602732010-03-08T22:09:44.194-05:002010-03-08T22:09:44.194-05:00@Adam, @Tamsin Joy @Connie Thanks for your insight...@Adam, @Tamsin Joy @Connie Thanks for your insights. <br /><br />@Adam I've seen a real mix of passionate people in retail and food service. Price points don't necessarily equate with service.<br /><br />@Tamsin Joy Retailers have such tight margins and high staff turnover that they generally don't spend enough time investing in staff education or effective employee communication. Perhaps if they would make the investment, they'd have happier customers and retain their staff longer. Perhaps that's an issue for another blog post. ;-) <br /><br />@Connie I was wondering the same thing myself. Actually, it wasn't the manager who spoke to me - all the conversation (in person and by phone) were will the same sales associate. I'm not sure why she called to tell me how they were going to remedy the situation and then back-peddled when I showed up a few days later.<br /><br />The bigger issue is how this type of service is tarnishing the brands they sell. La Canadienne has a clear policy. I would have been just as satisfied receiving a replacement pair of boots or a full refund. My assumption was I bought a pair that was a lemon. <br /><br />Either way, they believe in their product and stand behind it with a six-month guarantee. From my perspective, it should have been a no-brainer, non-issue for Davids. <br /><br />Cheers,<br /><br />EdenBargainistahttps://www.blogger.com/profile/01192938722206095554noreply@blogger.comtag:blogger.com,1999:blog-34947909.post-68768478988382188282010-03-08T17:48:26.432-05:002010-03-08T17:48:26.432-05:00It's nice for the store manager to offer you a...It's nice for the store manager to offer you a refund, but why wouldn't he/she ensure that offer was noted for others when you did come into the store? <br /><br />By contrast, when I've had an Apple store manager promise me something that might be slightly unusual or controversial, she has written and signed a note on the invoice for me to ensure what she promised would be carried out, even by another store. That kind of follow through makes it easier for staff and is simply good customer service.Connie Crosbyhttps://www.blogger.com/profile/15049314387546446951noreply@blogger.comtag:blogger.com,1999:blog-34947909.post-86802143399324303492010-03-08T12:15:28.462-05:002010-03-08T12:15:28.462-05:00Maddening! This kind of treatment by frontline ret...Maddening! This kind of treatment by frontline retail staff is too frequent. What are companies really doing to a) be more consistent in their policies and b) educate/sensitize their staff?<br /><br />I'm glad that you got a full refund, but being hassled with their patronising is a big sour cherry on top. <br /> <br />Thanks for sharing your story.<br />frustrating.Tamsin Joyhttps://www.blogger.com/profile/06178663319531962165noreply@blogger.comtag:blogger.com,1999:blog-34947909.post-12686096501277416292010-03-08T09:41:56.490-05:002010-03-08T09:41:56.490-05:00Another fine example of the poor ethics in today&#...Another fine example of the poor ethics in today's retail and food service workforce. How often do you come across a sales associate or cashier(non-manager), for example, who shows a passion and care for their job, or their customers? Not very, sadly!Adam Whttps://www.blogger.com/profile/10657139295670768357noreply@blogger.com