tag:blogger.com,1999:blog-34947909.post6950122731552075091..comments2024-03-29T05:01:11.550-04:00Comments on Eden Spodek I Bargainista: Air Canada – makes a save and a happy customerBargainistahttp://www.blogger.com/profile/01192938722206095554noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-34947909.post-75703671776756782702009-07-24T10:35:28.483-04:002009-07-24T10:35:28.483-04:00Eden, I'm glad your story had a happy ending. ...Eden, I'm glad your story had a happy ending. Your experience proves that one must be patient, persisent and polite to get a positive outcome.Donna Papacostahttp://trafcom.typepad.comnoreply@blogger.comtag:blogger.com,1999:blog-34947909.post-75388404905433180572009-07-24T09:47:03.565-04:002009-07-24T09:47:03.565-04:00Thanks Louise,
I think people spend so much time s...Thanks Louise,<br />I think people spend so much time sharing the bad service stories online. I've always tried to be fair and by sharing positive stories, maybe members of the community will inspire each other and feel more empowered to deal with customer service problems head on. <br /><br />Sometimes it can be very stressful. You have to pick your battles. With the cost of two airfares on the line, it was worth asking Air Canada what they could do to help. <br /><br />Although I was absolutely delighted by the outcome, I would have been satisfied with an extension of the credit to a year from the date of travel. Unfortunately for them, since the first CSR was anything but service-oriented and downright rude, I persisted and got so much more. <br /><br />If he had been as nice as the second CSR, I would have either walked away with a 3-month extension or maybe asked to escalate the call only to see if the extension could be extended due to extenuating circumstances. (I have a letter from the camp explaining the situation). <br /><br />When I spoke to CSR #2 and the supervisor, I held back my anger and did my best to kill them with kindness and co-operation. <br /><br />EdenBargainistahttps://www.blogger.com/profile/01192938722206095554noreply@blogger.comtag:blogger.com,1999:blog-34947909.post-85565763323710990472009-07-24T09:31:40.047-04:002009-07-24T09:31:40.047-04:00I really like this story and I'm always happy ...I really like this story and I'm always happy when people share good news customer service stories. Let's face it, they are few and far between. I too have experienced the dial tone when I've asked to speak with a manager but I usually give up after that. Your story has renewed my faith in calling back in the hopes of reaching a more humane rep.Louise Armstronghttp://www.acallforclass.blogspot.comnoreply@blogger.comtag:blogger.com,1999:blog-34947909.post-66590217303246306232009-07-24T09:02:39.025-04:002009-07-24T09:02:39.025-04:00Hey Kristy,
I had no idea airlines put an end to b...Hey Kristy,<br />I had no idea airlines put an end to bereavement fares. That's horrible. At the very least, they shouldn't have charged you for changing the ticket. As if you and your husband didn't have enough stress when your mother-in-law passed away. <br /><br />EdenBargainistahttps://www.blogger.com/profile/01192938722206095554noreply@blogger.comtag:blogger.com,1999:blog-34947909.post-62875242350339643052009-07-24T07:57:05.115-04:002009-07-24T07:57:05.115-04:00It's great to hear a bad customer service stor...It's great to hear a bad customer service story that ends so well. The last time I had to change a ticket with AC, it was when my mother in law passed away. My husband was in Vegas for work, so I had to try to change his ticket back to Toronto to one to Saskatoon for the funeral. Even though he already had a ticket and I explained the situation, the change cost us around $300. Oh, and as far as bereavement fares go...we were told they eliminated them altogether because now they have so many great fares to choose from (Tango, Tango Plus, etc.). I'm glad your story ended up happier than mine did. Thanks for sharing!@kristyprymanoreply@blogger.com