Sunday, April 29, 2007

Toys “R” Us: Wii (don’t) play

I received this e-mail from Toys “R” Us this morning.
Wii Play was advertised in a Toys “R” Us flyer I received on Friday. It wasn’t available online that morning. I requested an e-mail notification but didn’t hear from them until today. I found it yesterday (busy day for gift shopping) and bought it at another store.

In addition to sending the e-mail notification sooner, they could have enhanced their customer service by offering a price guarantee.

Technorati tags: customer service, e-mail marketing, Toys “R” Us, Wii Play

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