Sunday, November 08, 2009

Loving Aritzia

No, it’s not cheap but I’ve always had a thing for Aritzia from the time they opened their very first store in Toronto. Until the other day, I only looked. I bought an awesome black, silk cashmere, shrug-meets-boyfriend-cardigan sweater by Wilfred. At $95 and the amount of wear I’ll be getting from this baby, it’s worth every penny.

At the cash, I noticed my earring was gone. Oh, no, it was remodeled from some of my late grandmother’s jewelry. The sentimental value was huge, the monetary value no so much but it wasn’t costume. After taking a quick look around without success, (I hadn’t put anything over my head while trying the sweater on) I assumed it fell off the office and left.

Back at the office and a mere 15 minutes since I left the store, the phone rang. It was someone from Artizia letting me know they had found my earring and it would be waiting for me to pick up after work. I told her I’d be right there since I worked practically across the street.

When I got there, two sales associates recognized me at the cash and gave me my earring (I showed them the mate still on my left ear.) Another customer piped up and told me she had found the earring. We chatted for a minute and I thanked her profusely. She expected nothing but the knowledge that she was paying it forward.

I was particularly impressed by how quickly the lovely ladies at Artizia called me (I’m also impressed by their blog but that’s worthy of another post one day). I wanted to do something nice in return. The next day, I brought them a box of chocolates as a small token of my appreciation.

Sometimes we praise sales associates for excellent service but more often we’re quick to chastise them. Very rarely do we thank them for going above and beyond. Perhaps it’s time we should.

Are you a fan of Artizia? Check out Aritzia’s Facebook fan page and follow @ArtiziaLoves on Twitter.

When was the last time you experienced a sales associate going that extra mile? How did you show her your appreciation?

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1 comment:

  1. Nice story with a happy ending. I love the fact that you thanked them so sweetly.

    You reminded me that I have a history of losing earrings when trying on clothes. One time it was a pretty one my daughter bought me in Costa Rica! I try not to wear jewelry when I shop now.

    As for Aritzia, my younger daughter is a huge fan. Their customer service is very good, though I find much of their stuff overpriced.


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