Showing posts with label Want. Show all posts
Showing posts with label Want. Show all posts

Thursday, May 08, 2008

This store doesn’t really want to sell me that dress and other annoyances in customer service

I want need to buy a new dress.

I’m hosting a party in a few weeks and I’ve left it to the last minute. With my recent weight loss, I have a lot more options than I did a couple months ago so I have a valid reason for procrastinating.

Unfortunately, several stores are putting obstacles in my way.

I found what potentially could be a great dress at Femme de Carrière last week. It’s actually a near copy of an amazing Lida Baday dress for 1/3 the price! It needs work but I’m not sure my ever-so-talented (and affordable) dressmaker can do what needs to be done.

The dress is perfect except for the pointy, Gauthier-inspired boobs. So, what’s the big deal? It costs a pretty penny and the store has a “no refund” policy. It’s a chain store so I don’t understand the reasoning behind such an inflexible return policy.

Next, I went to Want. It’s not really my thing and to be honest, I think a lot of the dresses look like high-end skank. The dress is for my son’s party and let’s face it, teenage boys don’t want their mothers looking like Madonna or a whore.

I bumped into a friend who convinced me to give Want another try. So I entered into the Saturday pre-prom craziness. Under strict instructions, I asked “Mimi” to help me. She did a great job of bringing me dresses I’d never choose for myself. To be honest, each one looked better than the next. The winner was a Nicole Miller creation. It was sexy, sophisticated and maybe a bit too much of both for this party. I’m still trying to decide. It was almost double the price of the dress I had liked at that first store.

Mimi shared a few interesting lines (paraphrased below):
If I didn’t want anyone else to show up in the same dress, I’d have to spend at least $400. There was only one dress in my size and she wouldn’t hold it for me (I asked her to hold it for a couple hours as I was leaving for an appointment.) Not only that, she asked if I was going to buy it NOW and if not, she had another customer in the store waiting to try it on. And… you guessed it, no refunds.

Next, I went downtown with a friend. She was on self-designated “dress duty”. BCBG had several fabulous looking dresses. They also had a special promotion. Spend $300 or more and save $100. I heard them calling my name.

I tried several dresses. They were all okay. One looked great but it wasn’t right for the occasion. Connie (who has the patience of a saint) found another that fit perfectly and looked pretty darn good. I couldn’t decide if it was special enough. There were lots of sales staff around but none seemed to offer much by way of service. I asked them to hold it for an hour or two. No can do and of course, they don’t offer refunds. BTW, they wouldn’t let us take a picture either!

Looks like three strikes and I’m out. Stay tuned for further adventures in dress shopping. Trip #3 this weekend!

ClickComments