Monday, February 04, 2008

Tamsin gets her NutriSystem meals

Last week, Purolator delivered a 35lb box of portion-controlled goodies to my door. Well, I wasn’t home, but I did get a notice to go pick it up at the depot. Lucky for me, Purolator Courier is a 5 minute drive from my home, so I had my package by 8 p.m.

I needed to confirm that there was enough food, and it certainly looked like it. It took a while to sift through the box. I piled the colour coded packages on my dining room table to see what's in store. In my final count, the numbers didn’t support 28 days of 3 meals and 2 snacks/desserts.

Here’s what the box contained:
19 breakfasts – not enough
28 snacks/desserts – not enough for 2 per day. Also, many of the biscotti packages seemed crushed.
28 lunches – Yep, this is correct.
36 dinners – a few too many. That’s OK, more choice!

Also, no information kit – the key to understanding the “system” in NutriSystem. I contacted our rep who promised to rush out “some remaining breakfast items to fill out the 28 days, some new biscotti, and the information kit with the DVD.”

Also, she explained that we “should only have one snack/dessert per day (all explained in the information kit)”. I was confused, since I read on the NutriSystem website that “You get to eat 5 times a day to help reduce those cravings between meals!”. I assumed that #5 was a second NutriSystem snack. (I’ve since discovered that you DO get to have a second snack, but it is not supplied by NutriSystem. They do advise you on what to choose, though – a piece of fruit, for example.)

On Saturday, the supplementary box arrived – did it ever! Another big box of food. Yes, the information kit was there with the exercise DVD. And the breakfasts and the biscottis. Plus lots and lots more lunches and dinners and very yummy-sounding snacks, including chocolate bars – woo hoo! NutriSystem overload!

I spent some time reading the nutritional information. It’s pretty clear that jacking up PROTEIN intake is a key part of NutriSystem. Every single meal or snack that I looked at 10-25mg of protein and little fat. You just do not find that in everyday food – unless you sprinkle protein powder on everything you eat. I’m encouraged: protein is good for us, keeps us feeling full, and gives us energy.

Yeah, but how does the food taste? I'm curious too! We’ll let you know when we finally get started. Meanwhile, Eden STILL awaits her first delivery of NutriSystem meals.

Talk about portion control!

[Bargainista: I received my first food package today (the DVD should arrive any day) and will give a full report on Day 1 – Stay tuned!]


  1. Looking forward to hearing what you think of the food!

  2. Hey Eden and Tamsin. This is Megan from NutriSystem. We take customer service extremely seriously, and we’re sorry that the service you’ve received to date has been unsatisfactory. NutriSystem is new to Canada and we have gone through some growing pains, but we have been hard at work to make sure that our Canadian clients get the same top notch customer service that our U.S. clients have come to rely on.

    Best of luck in your weight loss efforts. We will be following your progress on the blog.

  3. Megan,
    Thanks for letting us know you're on top of things. How long should it take for a new customer to receive her first package of food? Is the instruction kit always sent separately?


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