Loving Aritzia

No, it’s not cheap but I’ve always had a thing for Aritzia from the time they opened their very first store in Toronto. Until the other day, I only looked. I bought an awesome black, silk cashmere, shrug-meets-boyfriend-cardigan sweater by Wilfred. At $95 and the amount of wear I’ll be getting from this baby, it’s worth every penny.

At the cash, I noticed my earring was gone. Oh, no, it was remodeled from some of my late grandmother’s jewelry. The sentimental value was huge, the monetary value no so much but it wasn’t costume. After taking a quick look around without success, (I hadn’t put anything over my head while trying the sweater on) I assumed it fell off the office and left.

Back at the office and a mere 15 minutes since I left the store, the phone rang. It was someone from Artizia letting me know they had found my earring and it would be waiting for me to pick up after work. I told her I’d be right there since I worked practically across the street.

When I got there, two sales associates recognized me at the cash and gave me my earring (I showed them the mate still on my left ear.) Another customer piped up and told me she had found the earring. We chatted for a minute and I thanked her profusely. She expected nothing but the knowledge that she was paying it forward.

I was particularly impressed by how quickly the lovely ladies at Artizia called me (I’m also impressed by their blog but that’s worthy of another post one day). I wanted to do something nice in return. The next day, I brought them a box of chocolates as a small token of my appreciation.

Sometimes we praise sales associates for excellent service but more often we’re quick to chastise them. Very rarely do we thank them for going above and beyond. Perhaps it’s time we should.

Are you a fan of Artizia? Check out Aritzia’s Facebook fan page and follow @ArtiziaLoves on Twitter.

When was the last time you experienced a sales associate going that extra mile? How did you show her your appreciation?

Related articles by Zemanta

• Trip to The Clothing Show
  

TNA opens shop in TO

With all the talk about businesses failing and this being a very tough time for retail, companies in expansion mode are bold and brave.

I’ve always been a supporter of shopping at home. I thought you’d like to know that TNA, the athletic wear line from Vancouver and sold exclusively at Aritzia stores, is opening it’s first Toronto store at the Eaton Centre tomorrow afternoon. There are only four other TNA shops across North America.

Get there early, check out some new winter styles and line-up to take your pic in TNA’s first and only custom, in-store photo booth. Have fun and shop!