My Starbucks' situation (see three related stories) has some closure.I received my $15 Starbucks' gift card about a week after I wrote the second post - it didn't take long to use it up. Starbucks held up their end of the bargain and sent me a cheque to cover the dry cleaning bill - almost $70!
I frequent two Starbucks in my neighbourhood because:
• there's excellent service
• it's walking distance
A new one just opened in my office complex. The staff act like they studied The Three Stooges as part of their training program. They opened a month ago and haven't figured out how to charge people who bring their own mugs. Not terribly smart considering their competitor has a set rate. At at least an extra 21¢ per mug, it will be interesting to see how long the novelty lasts. (It doesn't seem like much per coffee, but I did the math. It adds up to an extra new pair of shoes a year!)
Was it worth all the hassle? Well, my purse will never be the same but to the untrained eye, it's clean enough to hang on to for a while.
What would you have done if you were me?
Technorati tags: customer service, dry cleaning, Starbucks
I am a bit impressed that they sent you a cheque for $70. But have they fixed the issue?
ReplyDeleteNo, they won't even acknowledge there is/was a problem. I met another women who had a similar experience with the lids and cups not fitting properly.
ReplyDeleteEverytime I spoke to a rep in Seattle, I was reminded the refund was a "good will" gesture. I repeated how I didn't want anything from them unless it was as an apology for a problem they would work to resolve.
Apart from that, the service at the Yorkdale location was awful. I don't know how they dealt with the manager who was rude to me and didn't take it seriously until other customers got involved.