My Starbucks' situation (see three related stories) has some closure.
I received my $15 Starbucks' gift card about a week after I wrote the second post - it didn't take long to use it up. Starbucks held up their end of the bargain and sent me a cheque to cover the dry cleaning bill - almost $70!
I frequent two Starbucks in my neighbourhood because:
• there's excellent service
• it's walking distance
A new one just opened in my office complex. The staff act like they studied The Three Stooges as part of their training program. They opened a month ago and haven't figured out how to charge people who bring their own mugs. Not terribly smart considering their competitor has a set rate. At at least an extra 21¢ per mug, it will be interesting to see how long the novelty lasts. (It doesn't seem like much per coffee, but I did the math. It adds up to an extra new pair of shoes a year!)
Was it worth all the hassle? Well, my purse will never be the same but to the untrained eye, it's clean enough to hang on to for a while.
What would you have done if you were me?
Technorati tags: customer service, dry cleaning, Starbucks